Acceptable Use Policy

Effective date: 2026-05-20 (v0.2) Provider: Raveno Pty Ltd · ABN 17 697 807 239

This Acceptable Use Policy ("AUP") sets out the conduct and content rules for everyone using the Raveno Platform. It is part of our Terms of Service.

1. What Raveno is for

Raveno is a customer-intelligence service for legitimate online retailers operating lawful businesses.

If your activity does not fit cleanly within that description, please contact us at hello@raveno.ai before signing up so we can confirm fit.

2. Prohibited activities

You may not use the Platform for any of the following:

2.1 Unlawful or harmful conduct

• Activity that violates any applicable law, regulation, or third-party right.
• Activity that endangers any person, including incitement of violence, harassment, or threats.
• Activity that infringes intellectual property, trade secrets, publicity rights, or privacy rights of others.
• Money laundering, terrorism financing, or sanctions evasion.

2.2 Prohibited business categories

You may not use the Platform on behalf of any of the following business types:

• Adult content, escort services, or sexual services of any kind.
• Sale of illegal drugs, drug paraphernalia, or substances designed to mimic illegal drugs.
• Firearms, ammunition, or weapons (including replica or 3D-printed).
• Counterfeit, replica, or unauthorised-resale goods.
• Gambling, betting, lotteries, or sweepstakes that are not properly licensed in the jurisdictions they target.
• Multi-level marketing, pyramid schemes, or get-rich-quick schemes.
• Predatory financial services, payday lending, or unauthorised investment advice.
• Cryptocurrency mining, exchange, or token sales without applicable licensing.
• Health or supplement products making unsubstantiated claims.
• Travel club memberships or other timeshare-style high-pressure sales.

This list is illustrative, not exhaustive. We may add or refine categories from time to time at our discretion.

2.3 Platform abuse

• You may not bypass, disable, or interfere with security or rate-limiting mechanisms.
• You may not scrape the Platform other than via documented APIs.
• You may not use the Platform to send unsolicited bulk messages.
• You may not impersonate another person or entity.
• You may not create accounts to circumvent suspensions or to artificially inflate any metric.
• You may not deploy the Raveno SDK on sites you do not control or have not been authorised to instrument.

3. Reporting violations

If you become aware of activity on the Platform that violates this AUP, email hello@raveno.ai with:

• A description of the activity.
• Any evidence (screenshots, links, account identifiers).
• Your contact details for follow-up.

We acknowledge within 1 business day and investigate promptly.

4. Enforcement

We may, at our discretion:

• Issue a written warning.
• Suspend specific Platform features on an account.
• Suspend the entire account, with or without notice depending on the severity of the breach.
• Terminate the account.
• Report the breach to law enforcement, regulatory authorities, or affected third parties where appropriate.

For high-severity breaches — especially those involving fraud, illegality, or imminent harm — we will act immediately and without notice. For lower-severity matters, we will typically notify and give a chance to remediate.

5. Appeals

If your account is suspended or terminated and you believe the action was in error, email hello@raveno.ai with the subject [APPEAL] and a clear statement of the basis for appeal. We will review and respond within 5 business days.

6. Changes to this AUP

We may update this AUP from time to time. Material changes will be notified by email and reflected at this URL with an updated effective date.

7. Contact

hello@raveno.ai.