Terms of Service

Effective date: 2026-05-08 (v0.1) Provider: Raveno Pty Ltd · ABN 17 697 807 239 (referred to here as "Raveno", "we", "us", or "our")

These Terms of Service ("Terms") govern your access to and use of the Raveno platform — including raveno.ai, app.raveno.ai, embed.raveno.ai, help.raveno.ai, the Raveno SDK, and any associated services (collectively, the "Platform"). By accessing or using the Platform, you agree to these Terms.

If you do not agree to these Terms, do not use the Platform.

1. Definitions

• Merchant — an online retailer or commerce operator who uses Raveno to gather customer intelligence on their store and engage suppliers through the marketplace.
• Supplier — a content creator (designer, photographer, videographer, copywriter) or technical supplier (developer, integration specialist) who is invited to the marketplace by a referring merchant, completes onboarding, and provides services to merchants through Raveno.
• Marketplace — the curated facility within the Platform through which merchants engage suppliers and pay for delivered work.
• User — any person or entity using the Platform in any capacity (visitor, merchant, supplier, or admin).
• Service Agreement — the engagement-level agreement between a merchant and a supplier covering scope and delivery for a specific brief, executed through Raveno's quote-acceptance flow.
• Stripe — Stripe, Inc. and its Australian and global affiliates, our payments partner.

2. The Platform's role — facilitator, not party

Raveno provides the Platform — the rails, tools, marketplace facility, dispute-resolution venue, and customer-intelligence data layer that connect merchants and suppliers. Raveno is not a party to the underlying Service Agreement between a merchant and a supplier. The contract for delivered work is between the merchant and the supplier; Raveno facilitates introduction, payment processing (through Stripe), evidence capture, and resolution venue.

This framing is load-bearing. It means:

• Raveno does not provide the services that suppliers deliver.
• Raveno does not warrant the quality, fitness, legality, or non-infringement of supplier-delivered work.
• Raveno's liability with respect to delivered work is limited as set out in §10 below.
• Disputes between a merchant and a supplier are first resolved between those parties, escalated to Raveno's admin venue if needed, and only then to courts.

3. Funds custody — "Stripe holds funds; Raveno instructs release"

Payments through the Platform are processed by Stripe under Stripe's Connected Account Agreement and the Stripe Services Agreement. When a merchant accepts a supplier's quote, the merchant's payment is captured by Stripe and held in Raveno's Stripe platform balance — inside Stripe's books — until a release event occurs (merchant approval, escrow auto-release, or admin resolution).

Stripe holds the funds. Raveno instructs release. Raveno does not operate a wallet, custody account, or stored-value mechanism. We hold no client moneys outside Stripe's payment processing infrastructure.

Full details of the lifecycle, including the auto-release window, are set out in our Refunds & disputes policy.

4. Account registration and eligibility

To use most features of the Platform you must register for an account. By registering you represent that:

• You are at least 18 years of age and have legal capacity to enter into binding contracts in your jurisdiction.
• The information you provide is accurate, current, and complete.
• You will keep your account credentials secure and notify us promptly at hello@raveno.ai of any unauthorised access.
• You will not use the Platform on behalf of any party who is barred from using it by these Terms or by applicable law.

Suppliers join the marketplace only by referral from an existing merchant and after our admin review. Self-serve supplier signup is not available at this time. Approval is at our discretion.

5. Acceptable use

You agree to comply with our Acceptable Use Policy, including (without limitation) the Stripe Restricted Businesses list. We may suspend or terminate accounts that breach the AUP under §11 below.

6. Merchant terms

If you use Raveno as a merchant, the Merchant Agreement applies in addition to these Terms. To the extent the Merchant Agreement and these Terms conflict on a merchant-specific matter, the Merchant Agreement prevails.

7. Supplier terms

If you use Raveno as a supplier, the Supplier Agreement applies in addition to these Terms. To the extent the Supplier Agreement and these Terms conflict on a supplier-specific matter, the Supplier Agreement prevails.

8. Intellectual property

8.1 Platform IP

The Platform — including software, designs, branding, documentation, and any aggregated, anonymised data — is owned by Raveno or its licensors. Nothing in these Terms transfers ownership of the Platform to any user.

8.2 User content

You retain ownership of content you upload to the Platform (briefs, files, messages). You grant Raveno a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display your content as required to operate the Platform.

8.3 Delivered work

Ownership of supplier-delivered work transfers to the merchant on payment release as set out in the Supplier Agreement §3.

9. Privacy and data

Our handling of personal information is governed by our Privacy Policy.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law:

• The Platform is provided "as is" and "as available". We disclaim all implied warranties not expressly required by Australian Consumer Law or other non-excludable laws.
• We do not warrant that the Platform will be uninterrupted, error-free, or secure against unauthorised access.
• We are not liable for the acts, omissions, work product, or breaches of any merchant or supplier. The Service Agreement between a merchant and a supplier is between those parties.
• Our aggregate liability arising out of or relating to these Terms or the Platform — whether in contract, tort, statute, or otherwise — is limited to the greater of (a) the platform fees received by Raveno from you in the 12 months preceding the claim and (b) AUD $1,000.
• We are not liable for indirect, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, or lost data.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any non-excludable consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other non-excludable Australian law. Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law — for services, this means re-supply of the services or payment of the cost of having the services re-supplied.

11. Suspension and termination

We may suspend or terminate your access to the Platform, with or without notice depending on cause:

• For breach of these Terms, the AUP, the Merchant Agreement, or the Supplier Agreement.
• For fraud, abuse, or chargeback patterns we determine present unacceptable risk.
• For non-delivery patterns (suppliers).
• For legal compliance reasons, including responses to regulatory or court order.
• For inactivity (12 months continuous, with notice).

You may close your account at any time by emailing hello@raveno.ai.

Effect on in-flight projects. On suspension or termination, we will determine in good faith and on a case-by-case basis whether any in-flight projects should complete (release on acceptance), be refunded (subject to delivery proof), or be held pending dispute resolution. The lifecycle states described in our Refunds & disputes policy continue to govern in-flight projects until they reach a terminal state.

12. Modifications to these Terms

We may modify these Terms from time to time. Material changes will be communicated by email to your account contact and posted at this URL with an updated effective date. Your continued use of the Platform after the effective date of a modification constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Platform.

13. Governing law and dispute resolution

These Terms are governed by the laws of New South Wales, Australia, and the laws of the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising out of these Terms.

Before commencing any court proceeding, the parties will attempt in good faith to resolve the dispute through Raveno's admin venue and through direct negotiation between authorised representatives.

Nothing in this clause prevents a party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction.

14. Miscellaneous

• Entire agreement. These Terms (together with the documents they reference) constitute the entire agreement between you and Raveno on their subject matter.
• Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
• No waiver. Failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Notices. We may send notices to your account email address. You should send notices to hello@raveno.ai.

15. Contact

Questions about these Terms? Email hello@raveno.ai.

For the legal entity behind Raveno, see our About page.