For merchants

How merchants engage suppliers, fund quotes, approve work, and handle disputes on Raveno.

This page is the merchant-side walkthrough. For the lifecycle in detail, see How it works.

Getting started

Sign up at app.raveno.ai and install the Raveno app on your store.
Configure your default currency (AUD by default for Australian merchants).
Add a card on file from app.raveno.ai/settings/billing. Cards are stored at Stripe; Raveno never sees full card numbers.
Invite a trusted supplier — your own designer, photographer, video editor, copywriter, or developer — using the referral link generator in app.raveno.ai/marketplace.

The marketplace is merchant-seeded by design. We don't run open self-serve supplier signup. Every supplier on Raveno joins through a real merchant relationship.

Working with a supplier

All marketplace activity happens inside a chat thread. When you and your supplier are ready:

The supplier sends a quote inside the chat — amount, currency, scope.
You review the scope. If you have questions, ask them in the chat.
When ready, click Accept & Pay. Your card is charged for the full quoted amount.
The funds sit in Stripe-held escrow. The supplier is notified and starts work.
The supplier delivers in the chat thread (with optional file attachments).
You Approve to release funds, or Dispute if the work doesn't match the agreed scope.

If you do nothing, the funds release automatically after the auto-release window (currently 48 hours during beta, will increase to 14 days at general availability).

What you commit to when you click Accept & Pay

A Service Agreement is formed between you and the supplier for the scope described in the quote.
Stripe charges your card for the full quoted amount (held in escrow, not paid to the supplier yet).
The platform fee (5% all-in) will be deducted from the supplier's payout at release — see Pricing.

You are not committing to release the funds — only to fund the engagement. The release decision happens after delivery, and you have the auto-release window to make it.

Approving a delivery

When the supplier marks delivery, you'll see:

The delivery message and any attached files.
An Approve button.
A Dispute button.
A countdown to auto-release.

If the work matches the agreed scope, click Approve — funds release immediately.

If you have feedback or want minor changes, you can keep talking to the supplier in the chat. The auto-release timer keeps ticking, so for substantial revisions you may prefer the supplier to mark "delivered" again after revisions, or to coordinate the timing.

Disputing a delivery

If the work doesn't substantially match the agreed scope, click Dispute before the auto-release timer fires.

On dispute:

The auto-release timer pauses.
Both parties are notified.
Raveno admin reviews the chat thread (the audit trail) and any delivery files.
An admin reaches out to both parties for any clarifying information.
Decision target: within 5 business days.

The decision is one of: release in full to supplier, refund in full to you, or a negotiated outcome both parties agree to. See Refunds & disputes for the full mechanics.

Cancelling before delivery

You can cancel a project before the supplier marks delivery. You'll see a Cancel button on funded projects until delivery happens.

On cancellation:

The PaymentIntent is refunded in full to your card.
The supplier is notified.
No platform fee is charged.

Refunds typically reach your card 5–10 business days after the cancellation, depending on your issuing bank.

Raveno's defining feature is that briefs come with the merchant's actual customer signal. When you share a brief, you can include behavioural data Raveno has gathered about your shoppers — sessions, journey funnels, frustration patterns relevant to the work being asked of the supplier.

When you do:

The supplier becomes a downstream recipient of that data, bound by Supplier Agreement §8 — confidentiality, purpose-limitation, deletion-on-completion, no onward disclosure.
Our Privacy Policy governs how that data is processed.
You retain responsibility for your own privacy notices to your shoppers, including any disclosures required to share their data with sub-processors or recipients.

Off-platform circumvention

We ask that you don't continue working with a supplier introduced via Raveno on the same project off-platform during the engagement and for 12 months after the project's last touch — see Merchant Agreement §8. This is a small ask and protects the marketplace. Existing direct relationships you had before Raveno are unaffected.

Tax invoices

A monthly statement of marketplace transactions is available from app.raveno.ai/transactions. Raveno-issued tax invoices for the platform fee component are available where GST applies. See Pricing — GST.