For suppliers

This page is the supplier-side walkthrough. For the lifecycle in detail, see How it works.

How you get on Raveno

The marketplace is merchant-seeded. We don't run open self-serve supplier signup. The path in is:

A merchant you already work with (or want to) sends you a referral link from their Raveno workspace.
You sign up at app.raveno.ai using that link.
You apply to the marketplace — provide portfolio links and prior-work references.
Raveno admin reviews your application, primarily relying on the inviting merchant's vouching plus our own portfolio review.
On approval, you're prompted to onboard with Stripe Connect Express (KYC).

Once Stripe returns charges_enabled = true and payouts_enabled = true, the Send quote action becomes available in your chat threads with the inviting merchant.

Stripe Connect Express onboarding

Raveno uses Stripe Connect Express for supplier payouts. Onboarding is hosted by Stripe and asks for the standard KYC information for your country (legal name, address, date of birth, ID details, bank account). It's the same onboarding flow used by other marketplaces that pay through Stripe.

You can resume onboarding at any time from app.raveno.ai/settings/payouts.

Sending a quote

Inside an existing chat thread with a merchant:

Click Send quote.
Enter the amount, currency (defaults to the merchant's default currency, typically AUD for Australian merchants), and a scope description.
Send.

The merchant sees the quote as a structured message with Accept & Pay and Decline buttons.

You can withdraw the quote at any time before the merchant accepts.

Getting paid

The payment flow:

Merchant accepts the quote → their card is charged → funds settle in Raveno's Stripe platform balance (escrow).
You deliver the work in the chat thread.
Merchant approves (or doesn't act, in which case the auto-release timer fires after the auto-release window).
Raveno creates a Stripe Transfer to your Stripe Connect account, with the platform fee (5%) deducted.
Stripe's payout schedule then applies from your Connect account to your bank.

You can configure your payout schedule (daily / weekly / manual) from your Stripe Express dashboard, accessible from app.raveno.ai/settings/payouts.

What 5% all-in actually means

You see one fee line — 5% of the project amount, deducted at release. Stripe's payment-processing fee (1.7–2.7%) is absorbed inside the 5% — Raveno covers it. You don't see a Stripe processing line on top.

So a $1,000 project pays you $950 gross, regardless of whether the merchant paid with Visa, Mastercard, or AmEx.

Full breakdown in Pricing.

Currency

You'll be paid in the project's quoted currency. Where your Stripe Connect account is in a different currency (e.g. you're a US-based supplier on an AUD project), Stripe handles the FX on the Transfer leg, applying their published rate at transfer time. You'll see the FX'd amount in your Stripe Express dashboard along with the rate Stripe applied.

Delivering work

When you've completed the work:

In the chat thread, click Mark delivered.
Add a delivery note and (optionally) attach files.

Files are stored in Raveno's secure object storage. Download URLs are signed and expire after a bounded period — they're not public links. The merchant has access to download from inside the chat thread.

When a merchant disputes

If the merchant opens a dispute (within the auto-release window), the auto-release timer pauses and Raveno admin reviews the audit trail. Both you and the merchant will be contacted for clarifying information.

The chat thread — every message, file, timestamp — is the audit trail. Keep your communication clear and inside the thread; if it's not in the thread, it's harder to substantiate.

Decisions target within 5 business days. The decision is one of: release in full to you, refund in full to the merchant, or a negotiated outcome you both agree to. See Refunds & disputes.

Delivery liability and chargebacks

You — the supplier — carry delivery liability. If you fail to deliver work that substantially matches the agreed scope, the merchant has rights to dispute or refund. If the merchant successfully chargebacks the card after a transfer to you has happened, Raveno may reverse the transfer or capture the amount from your future earnings via the supplier-debt mechanism.

Full mechanics in Supplier Agreement §1 and §6.

The structure is designed so that the merchant doesn't have to worry about non-delivery, and you carry that risk in proportion to your control over delivery. It's a fair trade.

AI disclosure

If you use AI tools materially in the delivered work — generation of substantial parts of the work, not just incidental tooling like grammar checkers — you must disclose that in the chat thread before delivery. Failure to disclose may constitute non-delivery; the merchant may refund undisclosed-AI work.

See Acceptable Use Policy §2.3.

IP transfer

On payout release, full IP and exclusive commercial rights in the delivered work transfer to the merchant — see Supplier Agreement §3. You retain the right to display the work in your portfolio with merchant attribution unless the quote or chat thread says otherwise.

Off-platform circumvention

Once you're on Raveno via a merchant referral, please don't pull the merchant relationship off-platform on the introduced project for the duration of the engagement and 12 months after — see Supplier Agreement §7. Pre-existing direct relationships are not affected.

Tax

You're an independent contractor. You're responsible for your own tax, GST/sales-tax, and (if applicable) superannuation. Stripe Connect Express handles 1099-K filing for US-resident suppliers; W-8BEN for non-US suppliers. We don't see your tax filings.